Hi, I'm Joanne Tong
Product Manager & Builder. I bridge the gap between engineers, marketers and clients.
The Human Behind The Code
I am a technical Product Manager with an honors background in Engineering Science from NUS, specializing in Computational Engineering. I thrive inside spaces where structural logic, software functionality, and localized business needs converge. My operating framework is simple: understand structural friction profoundly, build paths with computational precision, and clear technical overhead ruthlessly.
Professional Milestones
- Cost Optimization: Co-architected and shipped a redesigned Corporate Carbon Footprint (CCF) system, reducing cost to serve by 70% per account in the 3 months following launch.
- Regulatory Compliance: Coordinated cross-department alignment to match shifting regional boundaries, extending compliance parameters into US, Japan, APAC, and ANZ territories to catalyze a 50% increase in inbound query volume.
- Localization Frameworks: Successfully engineered full-platform localization support for Japanese enterprise integration inside a rapid 4-week cycle.
- Operational Efficiency: Shipped custom administrative enhancements that reclaimed 30 analyst hours per client measurement cycle while automating internal pipeline reports to clear 6 hours of structural maintenance weekly.
- User Experience Improvements: Automated the onboarding flow for Grab's enterprise clients in the Grab for Business product, reducing the time to onboard by 1 month.
- SaaS Implementation: Directed the roadmap lifecycle and systems design for 5 essential core subsystems of the corporate B2B Digital Network Operator SaaS product line.
- Speed to Market: Managed tight engineering variables and multi-tier global integration constraints to stand up a brand-new telecom brand from square zero within 8 months.
- SLA Excellence: Interfaced cleanly with external corporate entities to process product demands, ensuring critical platform disruptions were mitigated inside strict 12-hour windows.
- API Engineering: Main engine for programmatic design and secure execution of REST APIs integrating global transactional channels, authentication frameworks, and systems layers.
- Process Optimization: Standardized procedural infrastructure surrounding continuous feature prototyping, code documentation, and systemic QA layers.
- Systems Integration: Coordinated across regional software bodies to spot code discrepancies, resolving crucial UX regressions within 48-hour turnarounds.
- Front-End Execution: Programmed functional elements via HTML, CSS, and native JavaScript to spin up over 100 critical landing pages inside a one-week span to support high-traffic marketing sprints.
Technical Expertise
| Languages | Python, C, C++, JavaScript, Java, SQL, HTML, CSS, Lua, Scala, NodeJS. |
|---|---|
| Frameworks & Tools | Lovable, Claude, Amplitude, Intercom, Figma, Miro, C, C++, Django, Bootstrap, JIRA, LaTeX, MATLAB, SOLIDWORKS, Adobe Photoshop, Adobe Illustrator |
| Global Dialects | English (Native), Mandarin (Fluent), French (Intermediate), Swedish (Intermediate), Vietnamese (Basic) |
Human Focus & Interests
🏃♀️ Trail Running & Endurance
I balance system-level architectural demands by testing my personal baselines across endurance environments. Pushing through long-distance trails is just another variation of strategic optimization.
🧗 Bouldering & Ice Skating
Problem-solving doesn't sit inside an office. Bouldering operates like live spatial debugging—breaking down a physical vertical route sequence into distinct, repeatable moves.
🌍 Travelling & Languages
I find joy exploring global topographies and connecting with regional communities on their own ground. My focus on language loops functions alongside my travels.
📚 Reading & Building
From studying complex architectural documentation down to engineering structural mechanics or hardware components, I enjoy exploring how platforms work right down to first principles.